OOAKB — Shipping Policy

Last Updated: October 23, 2026

OOAKB is operated by HOPQUEST PTE. LTD., a company registered in Singapore. We provide tracked international shipping for jewelry and personalized gifts.

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1. Shipping Destinations & Rates

We currently ship to the United States, Canada, United Kingdom, Germany, France, Italy, and Spain.

Our standard shipping rates and estimated transit times are:

Shipping rates are based on the merchandise subtotal after discounts, before taxes and shipping charges.

There is no minimum order value. All orders include tracking. The applicable shipping charge is displayed at checkout before payment.

We do not currently ship outside these seven countries. Some remote or restricted addresses may not be eligible for delivery. Expedited shipping is not available.

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2. Processing & Delivery Times

Orders are normally processed and dispatched within 5 business days after payment and receipt of all required order information.

• Order processing: Up to 5 business days
• Shipping transit: 5–8 business days
• Estimated total delivery: Approximately 10–13 business days

Business days are Monday through Friday, excluding applicable public holidays.

For personalized orders requiring additional details or design approval, processing begins once the necessary information has been received and confirmed. Additional production time, if applicable, will be stated on the product page or communicated to the customer.

The estimated total delivery time of 10–13 business days applies to orders that do not require additional preparation time.

Customs clearance, public holidays, and carrier disruptions may affect delivery times.

If we cannot ship your order within the stated timeframe, we will notify you and provide a revised shipping date where available. You may choose to accept the delay or cancel the affected unshipped order for a full and prompt refund. We will follow any additional notification, consent, or refund requirements under applicable law.

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3. Order Fulfillment & Tracking

OOAKB works with production and fulfillment partners in China. Depending on the product, orders may ship directly from China.

We use tracked international shipping services. The shipping carrier may vary by destination.

Once your order ships, you will receive a confirmation email with a tracking number and an available tracking link. Tracking updates may take a few business days to appear.

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4. Customs, Duties & Taxes

International orders may be subject to additional customs duties, import taxes, VAT, or carrier clearance fees.

Where these charges are legally payable by the recipient, they are generally collected by customs authorities or delivery carriers during import or delivery.

Any taxes that OOAKB is legally required to collect at checkout will be shown before payment.

Import charges vary by destination and shipment value and are separate from our standard shipping charges.

Please contact us before ordering if you have questions about potential import charges.

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5. Order Changes & Cancellations

For voluntary order changes or cancellations, please contact us within 24 hours of purchase and before production begins.

Email support@ooakb.com with your order number and requested change.

Once production begins, changes or cancellations cannot be guaranteed. Dispatched orders generally cannot be modified or intercepted.

These conditions do not restrict applicable statutory cancellation or withdrawal rights.

For details, please see our Return, Exchange & Refund Policy.

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6. Delivery Issues

Incorrect Shipping Address

Please ensure your shipping address is accurate. If you notice an error, contact us as soon as possible.

We will try to correct it before dispatch. If incorrect information supplied by the customer prevents delivery, additional reshipping charges may apply. Any proposed charges will be explained in advance.

Delayed or Missing Packages

If your order has not arrived by the estimated delivery date, please contact us with your order number.

We will assist with the carrier investigation. A tracking status marked as delivered does not automatically resolve a claim of non-receipt.

Where an order is lost or not delivered, we will arrange an appropriate replacement or refund in accordance with applicable law.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible.

Include your order number, a description of the issue, and photographs where available.

We will review the issue and arrange an appropriate resolution.

For return and refund procedures, please see our Return, Exchange & Refund Policy.

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7. Contact Us

For shipping questions or order assistance:

Brand: OOAKB
Legal Entity: HOPQUEST PTE. LTD.
Email: support@ooakb.com
Phone / WhatsApp: +86 188 6661 8197
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM (Singapore Time, UTC+8)
Response Time: Normally within two business days

Registered Business Address:

HOPQUEST PTE. LTD.
21 Bukit Batok Crescent
#17-75, WCEGA Tower
Singapore 658065

This is our registered business address, not our designated return address. Please contact customer support for return instructions.

Updates to this policy will be published on this page with a revised update date.