Shipping Policy
To provide you with a convenient and secure shopping experience, we commit to offering free shipping services to customers worldwide with no minimum purchase requirement. This policy applies to all orders, aiming to clarify shipping, delivery and related matters to ensure your products are delivered safely and on time.
1. Order Processing & Shipping: All orders will be shipped within 3-5 business days after payment confirmation and inventory verification. You will receive an email notification with a tracking number once the order is shipped, allowing you to check the real-time logistics status via the link in the email.
2. Special Cases: Shipping time may be delayed by 1-2 business days during holidays, large promotions or for customized products (e.g., personalized jewelry). We will inform you of the expected shipping time via email in advance.
Free shipping is available worldwide, with a focus on serving the European and American markets, including but not limited to the United States, Canada and major European countries (the United Kingdom, Germany, France, Italy, Spain, etc.).
1. European & American Markets: International express service is adopted, with a delivery time of 7-10 calendar days. This is an estimated time provided by the logistics carrier, calculated from the date of product dispatch, excluding order processing and customs clearance time.
2. Other Regions: Delivery time is 10-15 calendar days. The specific time may vary slightly depending on the customs policies and logistics efficiency of the destination country/region.
3. Timeframe Note: The logistics timeframe is for reference only. Delays may occur due to force majeure factors such as weather, customs inspections and holidays. We will make every effort to coordinate with the carrier to ensure delivery efficiency.
4. Logistics Tracking & Notifications
1. Tracking Service: Once your order is shipped, we will immediately send a shipping confirmation email to your order email address, which includes a logistics tracking number and query link for you to track the product's shipping status at any time.
2. Notification Reminder: To ensure you receive logistics information in a timely manner, we recommend adding our official email to your contacts to avoid it being classified as spam. If you do not receive your product beyond the estimated time, please contact customer service to check the logistics progress.
5. Order Modification & Cancellation
1. Address Modification: To change the shipping address, please contact us via email or online customer service before the order is shipped. Once the product is dispatched, the shipping address cannot be modified, thank you for your understanding.
2. Order Cancellation: You may request to cancel your order after payment but before shipment, and we will issue a full refund. Orders that have already been shipped cannot be canceled; you may follow our return and exchange policy after receiving the product.
1. Customs Duties & Taxes: International orders may be subject to customs duties, value-added taxes and other related fees, which are the sole responsibility of the recipient. We do not bear any customs duties or tax withholding obligations. For specific tax standards, please consult the customs of the destination country/region.
2. Force Majeure: We will make every effort to assist in coordinating with relevant parties for delays, damage or loss of products caused by force majeure factors such as natural disasters, wars, customs inspection delays and logistics carrier strikes, but we shall not be liable for direct compensation.
3. Incorrect Address: If the product is returned or lost due to an incomplete, inaccurate address provided by the recipient or absence of the recipient, the recipient shall bear the cost of secondary shipping, and we shall not be liable for related losses.
If you have any questions regarding shipping, please contact us through the following channels, and we will reply to you within 2 business days:
Official Email: xxx@xxx.com
Online Customer Service: 9:00-18:00 (Monday to Friday)
We reserve the right to interpret this shipping policy. Any adjustments will be announced on our official website and take effect immediately upon publication.